Press Equipment from COE

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General Questions

1. When calling Coe were you greeted in a friendly and professional manner?

Yes No N/A

2. When calling Coe were your calls routed to the correct people in a timely manner?

Yes No N/A

3. Were your messages answered promply by us?

Yes No N/A

4. Overall, how die the people at Coe treat you during your buying experience?

Very Satisfied Somewhat Satisfied
Dissatisfied Very Dissatisfied

Parts and Service Department

5. Did yur experience with coe include working withour Parts and service Department?

Yes No N/A

a. Did you find our parts and Service Department helpfull over the telephone?

Yes No N/A

b. Did you order replacement parts from Coe?

Yes No N/A

c. Was your parts order processed efficiently?

Yes No N/A

d. Were the parts delivered yo your satisfaction?

Yes No N/A

e. Overall, how would you rate your satisfaction with our parts and service Departmen?

Very Satisfied Somewhat Satisfied
Dissatisfied Very Dissatisfied

24 Technical Support

6. Did your experience with Coe include the use of our 24 Hour Technical Phone Support program?

Yes No N/A

a. Was the 24 Hour program useful in solving your produciton or downtime problems?

Yes No N/A

b. Overall, how would you rate your satisfaction with our 24 Hour Technical Phone Support?

Very Satisfied Somewhat Satisfied
Dissatisfied Very Dissatisfied

Technical Field Service

7. Did your experience with Coe include the use of our technical Field Service personnel?

Yes No N/A

a. Did our service Technician arrive at your plant as committed and as planned?

Yes No N/A

b. Did our Service Technician present himself in a polite and professional manner?

Yes No N/A

c. Did our Service Technician make an accurate assessment of the problem with your equipment?

Yes No N/A

d. Was your problem fixed correctly the first time?

Yes No N/A

e. Overall, how would you rate your satisfaction with our Technical Field Service?

Very Satisfied Somewhat Satisfied
Dissatisfied Very Dissatisfied

Sales Department

8. Did our Sales Staff's product knowledge and technical exertise meet your expectations?

Yes No N/A

9. Did our Sales Staff provide you with an accurate technical analysis for your project?

Yes No N/A

10. Did our Sales Staff provide you with a timely and accurate quotation for your project?

Yes No N/A

11. Was the equipment delivered within the estimate provided at your time of order?

Yes No N/A

12. Did the apearance of the equipment meet your expectations?

Yes No N/A

13. Did the install, start-up and training phases of your your equipment purchases go as planned?

Yes No N/A

14. Did the performance of the equipment meet your expectations?

Yes No N/A

15. Overall, how would you rate your satisfaction iwth the quality and reliability of the Coe equipment?

Very Satisfied Somewhat Satisfied
Dissatisfied Very Dissatisfied

16. Was your billing and invoicing accurate?

Yes No N/A

17. Based on your experience, would you purchase equipment from Coe in the future?

Yes No N/A

18. What type of equipment did you purchase and what were the model numbers of your equipment?

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